We want you to love every Biggs & Featherbelle® product you order. If something isn’t right, we’re here to help.

Returns

Due to the personal nature of our products, we do not accept returns or exchanges unless a product arrived damaged or there was a packing error with your order. If your order arrives damaged or incorrect (not matching your receipt), contact us and we’ll make it right. 

We’ll send next steps once your request is reviewed.

Exchanges

If your item arrived damaged, incorrect, or defective, please reach out right away so we can make it right.

• Include your order number and a clear photo of the issue (if applicable).
• We’ll assess the situation and send a replacement when eligible.

Refunds

Approved refunds are issued to the original payment method. Depending on your bank, it can take 3–10 business days to appear on your statement.

Items Purchased from Other Retailers

We can only process returns or exchanges for items purchased directly through biggsandfeather.com. If you purchased through a retail store or another website, please contact that location directly for assistance.

Need More Help?

If you’re unsure whether your product qualifies for return or exchange, or if you just have questions, contact us here.